Returns & Exchanges
At Omnilux, we stand behind the clinical efficacy of our light therapy technology and offer a 30-day satisfaction guarantee on all device purchases. If you are not completely satisfied with your results, we provide a streamlined return process to ensure your peace of mind.
Initiate Your Request
Visit our online returns portal with your order number and email address to begin the authorization process.
Prepare Your Device
Ensure the device is placed in its original packaging with all included accessories, charging cables, and manuals.
Affix Shipping Label
Print the prepaid shipping label provided via email and securely attach it to the exterior of your return parcel.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing